Tandartsenpraktijk M. Heij

My complaint is mostly about the care of the dentist, and especially the lack of care after things went wrong. My 6 year old son needed a filling in one of molars. The dental assistant and did her best to calm down a very nervous boy who has never had injections in his mouth. But when the dentist came in he didn't take any time to talk to my son, he did the filling in about 3 minutes and then just sent us on our way with no explanation about what exactly he did, or that the hole in the tooth was quite deep. So we had no idea how long the tooth would still hurt, but when my son started complaining of constant pain and when his face started swelling up on the side of the filling I realised that something is really wrong. After 2 nights of no sleep, no eating and constant crying we had to go to an emergency dentist to drill a hole in the filling to relieve the built up pressure under the filling. Apparently the filling was so deep that it irritated the nerve and the nerve became inflamed. We were told by the emergency dentist that this is common with milk teeth as the nerve is quite close to the top of the tooth.When we returned to M. Heij to see what follow up procedures were needed they offered no apology. They just shrugged and said that it could happen.When I questioned why we were not told to look out for this side effect, especially since it's common with milk teeth, the dentist answered me with "This is not America where we tell parents everything that can go wrong. In the Netherlands we don't do things that way. We don't need parents to get nervous about thing".I found this extremely offensive as 1. I'm British, not American and 2. That he implied that somehow I'm being melodramatic because I'm a foreigner. When I said that we have lost some confidence in their practise he immediately suggested that we find a different dentist... which is exactly what we will doing. I would strongly advise that none of my friends, family or clients go to this shamefully uncaring and xenophobic dentist.