Waardering van VGZ - Arnhem op 25 november 2018

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Gemiddeld cijfer

2.5

Toelichting

I have been on sabbatical outside of the Netherlands during 2018. I notified VGZ of my absence via telephone and was told that they noted that and that I am covered. During that period I also had a procedure which I cleared out in time with the alarm centre and got permission to continue - detailed documents were sent to them. However, the costs for my procedure is not yet fully paid (after 5 months). I also had to see specialists (on the recommendation of my doctor) but none of that was paid out, without supplying any reason. This is really not what I expected when I joined the VGZ 'worldwide coverage'. The service is appalling and making contact with them very difficult. Not recommended.

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Reactie van/namens Zorgverzekeraar VGZ - Arnhem

Thank you for the review. What a shame that not everything is solved after 5 months! I recommend you to send us your complaint here: https://www.vgz.nl/klantenservice/contact/klacht-melden/klachtenformulier?sessionId=f00b38af-f7d9-42a1-87f3-5759328e8942
My colleagues of the deparment of complaints will then contact you within a maximum of 10 working days.
Kind regards, Social Media Team VGZ

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